Important Information Terms & Conditions for Delegates and Companies

Delegates Terms and Conditions

For certification purposes, (QQI) we require your PPS Number, Date of Birth, Confirmation that you are in possession of a medical card & your gender. Please ensure all sections are completed in full when completing a booking form. All course participants are required to complete an evaluation form (This forms part of our Quality Assurance) All this information is protected under our GDPR policy.

Booking Deposit
We require a booking deposit of €50 non-refundable which must be paid to confirm your place on a long-term course (3 months or more in duration). If you decide not to proceed or drop out of the course this payment will be non-refundable. All workshops/blended learning courses must be paid in full upon booking.

Confirmation of your Booking
Once we have processed your booking, we will email confirmation. Your place on the course is guaranteed once payment has been received. Full Payment must be received 2 weeks in advance to the course start date.  We reserve the right to refuse admission to a course if payment has not been received prior to the course start date. Certification will be withheld until all money has been received.

Cancellation Policy
We appreciate that the late cancellation of a course place or the withdrawal from a course by a participant may be unavoidable. In such cases, the waiver of the course fee remains at our discretion.

  • 2-weeks (14 days) cancellation – Full refund
  • 1-week (7 – 13 days) cancellation – 50% refund
  • 0 – 6 days – 0% refund
  • Workshop participants – 0% refund after accessing the course
  • All requests should be made to or to our office direct

Course fees include tuition on the day(s) and all relevant course material and certification. If you receive your QQI Major award after completing just 1 module with GSW Solutions the cost of this is not included. An additional cost of €50 for level 5 and €80 for level 6 will apply in such cases. There are fees associated with extensions of modules: €99 for a 3-month extension on QQI courses, certificates and diplomas. A fee of €20 is applied for cancellation, re-scheduling of Skills Demos/exams. A repeat exam is €20.

Protection for Enrolled Learners (PEL)
GSW Solutions has appropriate arrangements in place for the protection of learners on QQI programmes which have a duration of three months or longer, should GSW Solutions unexpectedly cease to provide such a QQI programme. To comply with this, GSW Solutions will taken out insurance policies with Study and Protect Plc. Our Enrolled Learner Protection (PEL) insurance policy meets the needs of the Education Act 2012 which is recognized by the Department of Education and approved by QQI. PEL is payable prior to the start of the programme by the learner. Cost for PEL on application.

Refund Policy
Course schedules are subject to demand and in exceptional circumstances; courses can be postponed or cancelled. Participants will be advised of the next starting dates for the same course and offered a place on this course. If this does not suit, a full refund will be offered to any participant affected.

Refunds can only be made in the original tender of purchase. Online refunds will be repaid by bank transfer.

In the event that you book a place and subsequently do not attend the course for whatsoever reason, no refund will be given. However, you may cancel and receive a full refund up to two weeks before the course start date.

  • No refund will be offered for partial attendance.
  • If you fail to attend the course on which you are booked and have not given prior notice to GSW Solution then the course fee will remain payable in full and no transfer will be allowed.
  • If for whatever reason you are unable to attend the course and give the required notice to the office you can re-schedule to the next available course. This is permittable once only. More than this will result in loss of 50% of fees.
  • There are no refunds on Special Offers.

Participants who obtain funding will be liable for payment of full fees in the event of non-completion of the course. Where a participant has obtained part funding for a course, they will be liable for payment of the full amount in the event of non-completion of the course. This payment is not transferable to another course.

Variation to the Course Programme
It may become necessary for GSW Solutions to make alternations to the content, venue or date of the course compared to the advertised programme.  Participants will be notified of this by email/text if so.  Transfers can be organised from one course to another when sufficient notice has been provided, however, please ensure that your chosen product/course is correct before confirming payment.
Note: The engagement of our training services by you/your company either by written or oral means shall be deemed to be in full acceptance and compliance with our terms and conditions. All course information supplied is correct at time of print and may be subject to change.
All courses are subject to sufficient enrolments and viability. If a course is undersubscribed, we will make every effort to offer the learner an alternative date/course. Where applicable we will provide a refund.
Any changes to dates/location of delivery will be communicated via email/telephone


Company Cancellation Policy
Places for facilities and on our courses are limited so we, therefore, operate a cancellation policy regarding refunds.  On receipt of  your booking, you, the client will be liable for the full fee, however, for cancellations made;

  • 20 working days in advance a refund will be given
  • 19 to 7 working days 50% refund
  • 0-6 working days 0%

A 20% administration fee will apply for all cancellations.

These Terms and Conditions shall apply to all training carried out by GSW Solutions Ltd.  No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing.  No refunds will be made for cancellation of block bookings, in-house training, promotional and other specially arrangements.

We reserve the right to cancel a course, we will make every effort to ensure this does not occur. In the event of a course being cancelled alternative dates will be proposed or a full refund of fees will be made. We take no responsibility for loss of profit and/or for any incidental, consequential special or indirect losses as a consequence of exceptional cancellations.

Substitute delegates may be accepted with prior notice.

We reserve the right to cancel a course should the number of bookings fall below the minimum number of delegates.

It is the *Client’s responsibility to ensure that the course is suitable for their requirements. Except as may otherwise be expressly provided in these Terms and Conditions, all warranties, conditions, terms, undertakings and representations of any kind whatsoever, express or implied, whether by statute, common law or otherwise, are hereby excluded to the fullest extent permitted by law and GSW Solutions Ltd shall have no other obligation, duty or liability whatsoever in contract, tort, statute or otherwise to the *Client.

All Intellectual Property Rights for any product, course material or service remain the property of GSW Solutions Ltd unless otherwise specifically agreed.

The information contained in all coursework & literature is distributed without warranty. While every precaution has been taken in the preparation of the training courses and associated literature GSW Solutions Ltd shall not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in the coursework.

*Client = Customer