• What violence and aggression in the workplace is
• Understanding and managing conflict within healthcare
• Ethical & Legal requirements associated with violence and aggression
• Strategies to avoid occurrences of aggression and violence
• Identification, assessment and resolution of conflict
• Recognition, assessment and management of escalating situations.
• Assault cycle
• Recognition and assessment of the escalation process
• Use of stage specific de-escalation skills
• Service user and situation specific risk assessment and management.
• Verbal de-escalation skills
• Management of verbal aggression
• Crisis management
• Physical and psychological risks involved in physical interventions
• Safe practice in lone working and working alone
• Personal safety in providing physical care
• Risks associated with the use of physical interventions
• Physical Interventions and breakaway techniques
• Physical intervention
• Team Physical techniques
• Disengagement interventions
• Safe physical containment
• Evasive techniques
• Immobilizing and transporting patients

DURATION: 8 hours

DELIVERY: Theory and Practical based training

ASSESSMENT: Tutor assessed delivered by a Qualified Instructor (NFQ Level 6)

CERTIFICATION: GSW Solutions Training Certification –

COST: €180 per person

RENEWAL it is recommended that training should be re visited not more than three (3) years.