Prevention and Management of Aggression and Violence

The aim of this Prevention and Management of Aggression and Violence Course is to equip the learner with the knowledge, confidence and skill in recognising the early indicators, assessing and de-escalating aggressive behaviours encountered within the context of their role.


Anyone working in a Challenging role.

This course is based on the HSE’s  Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commissions’ Code of Practice on the use of Physical Restraint.


  • What violence and aggression in the workplace is
  • Understanding and managing conflict within healthcare
  • Ethical & Legal requirements associated with violence and aggression
  • Strategies to avoid occurrences of aggression and violence
  • Identification, assessment and resolution of conflict
  • Recognition, assessment and management of escalating situations.
  • Assault cycle
  • Recognition and assessment of the escalation process
  • Use of stage specific de-escalation skills
  • Service user and situation specific risk assessment and management.
  • Verbal de-escalation skills
  • Management of verbal aggression
  • Crisis management
  • Physical and psychological risks involved in physical interventions
  • Safe practice in lone working and working alone
  • Personal safety in providing physical care
  • Risks associated with the use of physical interventions
  • Physical Interventions and breakaway techniques
  • Physical intervention
  • Team Physical techniques
  • Disengagement interventions
  • Safe physical containment
  • Evasive techniques
  • Immobilizing and transporting patients

DURATION: 8 hours

DELIVERY: Theory and Practical based training

ASSESSMENT: Tutor assessed delivered by a Qualified Instructor (NFQ Level 6)

CERTIFICATION: GSW Solutions Training Certification –

COST: €180 per person

RENEWAL it is recommended that training should be re visited not more than three (3) years.

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